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MyAltaMed offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyAltaMed, you can:
For more information about MyAltaMed, check out https://www.mychart.com/features.
Return to TopYou need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyAltaMed mobile app on a mobile device.
Return to TopWe take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyAltaMed messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyAltaMed, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
You might receive email or text notifications that contain links to MyAltaMed. These notifications allow you to login to MyAltaMed securely using a link that expires after a short time. Keeping your MyAltaMed account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyAltaMed.
For further assistance, email us at MyChartSupport@DoNotUse.DoNotUse or call our MyAltaMed Patient Support Line at 844-498-3446.
Return to TopThere are several different methods of MyAltaMed signup that might be used by different departments across your healthcare organization:
If you don't have an activation code, you can request one on the sign-up page. After we verify your information, you will receive a new code.
Return to TopFor your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our MyAltaMed Patient Support Line at 844-498-3446.
Return to TopWith MyAltaMed, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyAltaMed.
Return to TopYou will generally receive a response within 1-3 business days. Note that MyAltaMed messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
Return to TopOn the Personal Information page in MyAltaMed, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
Return to TopTo make a request to change your legal name, call our MyAltaMed Patient Support Line at 844-498-3446.
Return to TopYour MyAltaMed information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
Return to TopYes, you can. MyAltaMed proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyAltaMed.
Return to TopNo, due to the sensitive nature of medical information, each person must have their own MyAltaMed account.
Return to TopIf you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyAltaMed Patient Support Line at 844-498-3446 to request assistance.
Return to TopTry checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyAltaMed Patient Support Line at 844-498-3446 for quick support.
Return to TopWe aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyAltaMed, you will be automatically logged out. We recommend that you log out of MyAltaMed if you need to leave your computer for even a short period of time.
Return to TopTo have your account re-activated, call our MyAltaMed Patient Support Line at 844-498-3446.
Return to TopIf you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyAltaMed. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
To view this information, you must link your account. Check out our video tutorial on how to do this.
Return to TopYou can request that we deactivate your account by contacting the MyAltaMed Patient Support Line at 844-498-3446.
Return to TopCall our MyAltaMed Patient Support Line at 844-498-3446
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